FAQ/Contact Us

How many bundles are needed for a full install?
Typically, 3-4 bundles are needed to complete a full install, depending on each client's personal preference.
How do I care for my virgin tresses?
Prior to installation, we recommend that you wash and condition your authentic tresses with products free of sulfates, parabens, silicone or alcohol.
As with your human hair, applying excessive heat above 450 degrees may damage your valuable investment.
Do you provide overnight delivery?
Yes, we provide overnight delivery within the United States for $25.00 shipping and handling fee. 
What is your exchange policy?
The Hollywood Collection LLC. makes every possible effort to carefully quality test our products prior to shipment.
However, due to the nature of our product, only exchanges are provided within the first 7 calendar days of purchase.
All sales are deemed final. Please note this policy becomes null and void (including but not limited to) if your hair has been installed, bleached, cut or processed in any format, chemical or mechanical. ABSOLUTELY NO REFUNDS.
What are your shipping policies and procedures?
Processing and shipping takes 5-7 business days for all orders. For your protection, we require signature confirmation.  Therefore, we do not ship to Post Office mail boxes.
In addition, though we make every effort to deliver as soon as we can, we can not be held liable for shipping delays due to natural, unforeseen circumstances such as inclement weather, natural disasters or courier delays.  Also, we can not be held responsible for incorrect mailing addresses that you provide to us.  Please ensure that your shipping address is accurately entered.
Can I bleach or process my virgin tresses?
Yes, you may bleach or process your tresses.  However, as your natural hair, doing so may alter the natural texture if not done professionally. 
We are fully committed to providing highly personalized, excellent quality customer service
Please email us: thehollywoodcollection@yahoo.com
call us: (248) 214-4905
We promptly respond to emails, from our clients, within 48 hours.
Southfield, MI 48076